In accordance with new guidance from the CDC face masks are now required for all customers*.
Update: July 31, 2020
We remain diligently committed to the health and well-being of our employees, customers, and community.
At Groove Auto we are continuing to take a number of actions to control the spread of COVID-19 in accordance with the expert guidance of the CDC and local public health authorities. Below is an at-a-glance overview of what we’re doing and will continue to do to keep everyone safe.
We have removed and arranged furniture and added signage throughout the dealership to allow for proper 6-foot social distancing. We have installed plexiglass shields for all high traffic customer contact areas
We regularly disinfect high-touch surfaces and sanitize vehicles between test drives and before returning to customers after service. Complimentary hand sanitizer and masks are available at all of our dealerships.
All employees have their temperatures taken when they arrive at the dealership. Employees who are not feeling well or have a fever are required to remain home for the allotted time recommended by the CDC. o Any employee that has traveled outside of the state must quarantine for a pre-determined amount of time before returning to work. oWe have conducted company-wide COVID-19 testing for employees and will continue to do so on an as-needed basis.
With our door-to-door vehicle delivery program, you can purchase your vehicle from the comfort of home without ever having to come to the dealership. We continue to offer pick-up and delivery for service. We’ve implemented self-check-in and contactless drop-off options for service customers. We’ve implemented online payments for service and parts customers so they can pay online without having to come inside the dealership.
Update: July 13, 2020
Click the button below for an update on COVID-19 from the city manager.
Update: April 15, 2020
You may have seen the previous message regarding the delivery options we provide, but we want you to know that we are continuously working to better meet your needs. Our new and improved options include:
As we are aware of those who still need their vehicle to commute to and from work, our service center is remaining open for any automotive maintenance you may need. You can get your car serviced, while still maintaining your safety through social distancing.
As we are working to better serve our community, we now offer service pick-up and delivery. Our door-to-door delivery program allows you to get your vehicle serviced without ever having to leave your home. We will pick up your car, service it, and return it back to you clean at no additional cost.
Don’t forget, you can schedule your pick-up and delivery appointment by clicking “Schedule Service” below. You can also schedule your appointment by giving us a call.
Update: March 27, 2020
New sales hours for all Groove Auto locations are as follows:
Groove Ford, Groove Mazda, Groove Toyota, Groove Used, and Groove Subaru are open Monday through Saturday from 9am to 7pm.
Groove Subaru of Silverthorne and Groove Jeep Chrysler Dodge Ram are open Monday through Saturday from 9am to 6pm.
Update: March 27, 2020
Attention Valuable Customers,
For your and our employee’s safety, the State of Colorado has issued a temporary shutdown of our showroom. We can still transact online if you are in need of a vehicle. You can inquire through our website and we can work the entire process online.
This includes evaluation of trade in, secure credit applications to obtain financing and presentation of all figures for the transaction. We will also deliver the car right to your house for free.
Our Denver service and parts departments will be open from 7am to 5pm Monday through Friday and Saturday from 8am to 3pm, and our Silverthorne service and parts department will be open 7:30am to 5pm Monday through Friday and Saturday from 9am to 3pm. To better serve our community we are offering pick-up and delivery for your service. Or you can schedule your appointment online or by simply calling us.
We thank you for your patience as we navigate through these new protocols. Please stay safe and we hope to see you again soon.
Update: March 24, 2020
Content included just for reference please contact the financial institution for up to date information.
Phone Number: 1-888-925-2559
Current Relief Options:
Defer term loan payments due in April, May, June, and July. Deferred payments will be added to the end of the loan term (or balloon payment). Scheduled loan payments will resume in August. Ally will offer existing customers a 120-day deferral to help our mutual customers in these difficult times. Finance charges will accrue during this period and no late fees will be charged. This unmatched action, combined with the 90-day deferral for new customers we announced on Monday, demonstrates our agility and ability to adapt as needed to work through the impacts of COVID-19.
Auto Loans: 1-800-336-6675
Auto Leases: 1-800-227-5151
Current Relief Options:
Phone Number: 800-972-3030
Phone Number: 1-800-KEY2YOU.
Current Relief Options:
Phone Number: 1-800-556-8172
Current Relief Options:
Phone Number: (800) 874-8822
Current Relief Options:
Auto Loans: 1-800-336-6675
Auto Leases: 1-800-227-5151
Current Relief Options:
Phone Number: 855-563-5635
Update: March 20, 2020
At Groove Auto, we’re committed to the health of our employees, customers, and suppliers. We are doing all we can at our dealerships, as well as expanding our business model to accommodate sales and service delivery directly to you.
Services we offer:
We are grateful to be part of such a vibrant community. Ready to serve you now more than ever.
Update: March 13, 2020
Valued Customers,
On behalf of everyone here at Groove Auto I’d like to thank you for your business and ensure you that our number one priority has been and will always be taking care of our customers and employees.
We have been closely monitoring the evolving situation regarding coronavirus (COVID-19). Our core focus at this time is caring for the health and well-being of our customers and employees. In addition, we are doing our part to play an active role in helping to contain the spread of this virus in our local communities.
In response to this developing health concern we have increased cleaning and sanitizing procedures within the sales and service departments. We have instructed all employees to comply with CDC Guidelines for illness prevention by washing their hands, limiting person-to-person contact and staying home if they or a family member show symptoms of this illness.
We want to assure you that we are committed to doing our part to minimize the impact of this virus. Some of the additional precautionary measures we are taking to protect our customers and team members include:
Staff education – we are providing our team with extra guidance on how to protect themselves and those they come in contact with to minimize the spread of germs. Our team has been empowered to promptly report any symptoms of illness or potential exposure. Our team has been instructed not to report to work if they are sick or believe they have been exposed.
Vehicle handling – every vehicle, whether it is one of our vehicles for sale or a customer vehicle will be wiped down with sanitizing solutions on all key touch areas – door handles, dashboard controls, center consoles, etc. before and after either a staff member or customer interacts with a vehicle. Our technician staff are using protective gloves while servicing and operating all vehicles.
Vehicle test drives – we understand that a vehicle test drive is an important part of the car buying experience. During this heightened alert time, we are offering customers the option to test drive a vehicle unaccompanied if you have any concerns about person to person contact.
Our entire team of automotive professionals takes great pride in the quality, experience and value we offer our customers. While we are currently maintaining regular operations, our dealerships are prepared to modify the ways we service your automotive needs. As always, we offer off-site delivery for new and used vehicle sales and in some cases, we are able to accommodate for service pick-up and delivery. Please visit our website or contact your local dealership for details.
We will continue to monitor this rapidly evolving situation and make adjustments to our safety protocol as needed to ensure we are complying with CDC guidelines and putting the health and safety of our customers and employees first.
Thank you for your trust in us to do what is necessary to keep you safe and make your experiences with our dealerships as easy and enjoyable.
Sincerely,
Rob Edwards
Regional President
Groove Auto